Anatolian Horizons Travel Privacy Policy

Anatolian Horizons Travel values your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and disclose your information when you use our online platform, our site, or engage with our services, including tour packages, flight bookings, hotel reservations, car rentals, visa assistance, customized itineraries, group tours, corporate travel, transfer services, and travel insurance.

Information We Collect

We collect information necessary to provide our travel services effectively and to improve your experience. This may include:

Information you provide directly: When you make a booking, inquire about services, or contact us, you may provide personal details such as your name, contact information (postal address, email address, phone number), date of birth, gender, passport details, payment information, travel preferences, and special requirements (e.g., dietary needs, accessibility requests).

Information collected automatically: When you visit our site, we may automatically collect information about your device and usage, such as your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our site. This is typically collected using cookies and similar tracking technologies.

Information from third parties: We may receive information about you from third parties such as travel agents, partners, or service providers involved in your travel arrangements.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and managing services: To process your bookings for tours, flights, hotels, car rentals, transfers, insurance, and other services. This includes confirming reservations, issuing tickets or vouchers, and facilitating arrangements with third-party suppliers.

Communication: To communicate with you about your bookings, respond to inquiries, provide updates, and send service-related notifications.

Customer support: To provide assistance and support related to your travel plans and services.

Improving services: To understand how our services are used, analyze trends, and improve our website, products, and services.

Marketing and personalization: To send you promotional materials and offers that may be of interest to you, based on your preferences and interactions with us (where you have consented or where permitted by law). We may also personalize your experience on our site and through our communications.

Legal and security purposes: To comply with legal obligations, resolve disputes, enforce our agreements, and protect the security and integrity of our services and our users.

Legal Basis for Processing

We process your personal data based on various legal grounds as required by applicable laws, including the General Data Protection Regulation (GDPR):

Performance of a contract: Processing is necessary to provide the travel services you have requested or booked.

Consent: Where you have given explicit consent for specific processing activities, such as sending marketing communications. You can withdraw your consent at any time.

Legal obligation: Processing is necessary to comply with legal requirements, such as identity verification or reporting obligations.

Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided these do not override your fundamental rights and freedoms. This includes improving services, preventing fraud, and managing our business operations.

Data Sharing and Disclosure

We may share your personal data with third parties as necessary to provide our services and operate our business:

Service providers: We share information with airlines, hotels, tour operators, ground transportation providers, car rental companies, insurance providers, visa processing centers, and other third-party suppliers who are involved in fulfilling your travel arrangements. These parties process your data according to our instructions or as independent data controllers for their specific services.

Partners: We may share information with business partners or affiliates involved in joint promotions or services.

Third-party vendors: We engage third-party companies and individuals to perform services on our behalf, such as payment processing, data analysis, marketing assistance, and IT services. They have access to personal data only as needed to perform their functions and are required to maintain confidentiality.

Legal and regulatory authorities: We may disclose your information when required by law, regulation, legal process, or governmental request.

Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. The specific retention period will depend on the type of data and the purpose for which it is processed.

Your Data Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. Under the GDPR, these rights may include:

The right to access: Request a copy of the personal data we hold about you.

The right to rectification: Request correction of inaccurate or incomplete data.

The right to erasure ('right to be forgotten'): Request deletion of your personal data under certain conditions.

The right to restriction of processing: Request that we limit how we process your data under certain conditions.

The right to object to processing: Object to the processing of your data based on legitimate interests or for direct marketing purposes.

The right to data portability: Receive your data in a structured, commonly used, machine-readable format and transmit it to another controller.

The right to withdraw consent: Withdraw your consent at any time where processing is based on consent.

The right to lodge a complaint: Lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our site to collect information about your browsing behavior, analyze site traffic, and personalize your experience. You can manage your cookie preferences through your browser settings.

International Data Transfers

Given the nature of international travel services, your personal data may be transferred to and processed in countries outside of your country of residence, including countries outside the European Economic Area (EEA). When transferring data internationally, we take steps to ensure that your data is protected in accordance with applicable laws, such as using standard contractual clauses or relying on the recipient country's adequacy decisions.

Links to Other Websites

Our site may contain links to third-party websites. This privacy policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our site, and we encourage you to review it regularly.

Contact Us

If you have questions about this privacy policy or our data practices, you can contact us by postal mail at:

Anatolian Horizons Travel

171 Büyükdere Caddesi

Floor 8, Suite 805

Istanbul, Istanbul

34330

Turkey